Frequently Asked Questions
How do I make a payment?nathanclark2022-09-12T15:42:19-04:00
Residents can make payments from their online portal (use “Community Login” to find yours).
- Select Make Payment.
- The Make a Payment window displays containing Unit and Payment type information.
- For Recurring: Select Recurring from the Select Payment Type drop-down list. Then select Continue to Payment Portal.
- For one time: Select One Time in the Select Payment Type drop-down list.
- Select Add New Payment Method.
- Then select Continue to Payment Portal.
- Select NEXT – REVIEW PAYMENT. You are directed to the Payment Review and Confirmation screen.
- Select CONFIRM.
- You are directed to the Payment Successful landing page.
Payments are not accepted at any of our offices.
How do I sign up for the online portal?nathanclark2022-05-19T15:52:08-04:00View the Signup Video
- Go to “Community Login” and then search for your community name.
- On the community site, click the “Sign Up” link below the “Log In” button.
- Fill out the needed information and click the “Sign Up” button.
- System will send an email message to confirm your email address. Follow the link to “Confirm My Email.”
- When verified by the manager, the account will be ready to be logged into and a notification will be sent out.
- To log in, you can follow the link in the email notification of you can go to BosshardtCAM.com and search for the community through the “Community Login” button.
How do I cancel or edit recurring payments?nathanclark2022-04-25T15:49:26-04:00
- After setting up a recurring payment, an email receipt is sent. This also occurs when a payment is made. At the bottom of the email message is a link that says “Go to my Portal.” Clicking on it forwards on to the payment portal area of FRONTSTEPS.
- On first sign in, it will ask to set up a 4-digit PIN rather than using a password. If it is already set up, it will simply ask for the 4-digit PIN.
- From there the payment dashboard will come up. Click on “Scheduled Payments” to see their recurring payments.
- Within the “Scheduled Payments” area, it will show the payment, and the ability to “EDIT” or “DELETE” it. Also, if needing to set up a new one, the “+ New Scheduled Payment” option can be used
- Now we are at the “Edit Scheduled Payment” page that will look exactly like the original page when setting up a recurring payment. User makes the changes and will click “Edit Scheduled Payment.”
- This will actually create a new “Scheduled Payment” and delete the old one. Therefore, the user will receive two email receipts.
How do I check my balance?nathanclark2022-05-19T15:44:32-04:00
- Log in to your owner portal.
- On the top right side of the screen it would show your Current Balance.
For any further questions, email CustomerService@BosshardtCAM.com.
Please note that payments are not accepted in person at any of our offices.
How do I download governing documents and other association records?nathanclark2022-05-19T15:36:57-04:00
- Click the Documents menu tab
- Follow on-screen instructions
How do I contact my community manager?nathanclark2022-05-19T15:45:11-04:00
Please send your request to CustomerService@BosshardtCAM.com.