Frequently Asked Questions2022-05-19T15:47:10-04:00

Frequently Asked Questions

How do I make a payment?2022-09-12T15:42:19-04:00

Residents can make payments from their online portal (use “Community Login” to find yours).

  1. Select Make Payment.
  2. The Make a Payment window displays containing Unit and Payment type information.
    1. For Recurring: Select Recurring from the Select Payment Type drop-down list. Then select Continue to Payment Portal.
    2. For one time: Select One Time in the Select Payment Type drop-down list.
  3. Select Add New Payment Method.
  4. Then select Continue to Payment Portal.
  5. Select NEXT – REVIEW PAYMENT. You are directed to the Payment Review and Confirmation screen.
  6. Select CONFIRM.
  7. You are directed to the Payment Successful landing page.

Payments are not accepted at any of our offices.

How do I sign up for the online portal?2022-05-19T15:52:08-04:00
  1. Go to “Community Login” and then search for your community name.
  2. On the community site, click the “Sign Up” link below the “Log In” button.
  3. Fill out the needed information and click the “Sign Up” button.
  4. System will send an email message to confirm your email address.  Follow the link to “Confirm My Email.”
  5. When verified by the manager, the account will be ready to be logged into and a notification will be sent out.
  6. To log in, you can follow the link in the email notification of you can go to and search for the community through the “Community Login” button.
View the Signup Video
How do I cancel or edit recurring payments?2022-04-25T15:49:26-04:00
  1. After setting up a recurring payment, an email receipt is sent. This also occurs when a payment is made. At the bottom of the email message is a link that says “Go to my Portal.” Clicking on it forwards on to the payment portal area of FRONTSTEPS.
  2. On first sign in, it will ask to set up a 4-digit PIN rather than using a password. If it is already set up, it will simply ask for the 4-digit PIN.
  3. From there the payment dashboard will come up. Click on “Scheduled Payments” to see their recurring payments.
  4. Within the “Scheduled Payments” area, it will show the payment, and the ability to “EDIT” or “DELETE” it. Also, if needing to set up a new one, the “+ New Scheduled Payment” option can be used
  5. Now we are at the “Edit Scheduled Payment” page that will look exactly like the original page when setting up a recurring payment. User makes the changes and will click “Edit Scheduled Payment.”
  6. This will actually create a new “Scheduled Payment” and delete the old one. Therefore, the user will receive two email receipts.
How do I check my balance?2022-05-19T15:44:32-04:00
  1. Log in to your owner portal.
  2. On the top right side of the screen it would show your Current Balance.

For any further questions, email

Please note that payments are not accepted in person at any of our offices.

How do I download governing documents and other association records?2022-05-19T15:36:57-04:00
  1. Click the Documents menu tab
  2. Follow on-screen instructions
How do I contact my community manager?2022-05-19T15:45:11-04:00

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